Payment & Checkout Help

Frisco Labs

Payment & Checkout Help

If your payment was declined, you see a pending charge, or checkout is restricted, this page explains what it usually means and how to fix it fast.

Why Payments Get Declined

  • Bank security verification (common with online orders)
  • Insufficient funds or daily limits
  • Card issuer blocks the transaction type
  • Billing name/address does not match what the bank has on file

Best fix ; re-enter billing info exactly as it appears on your bank statement ; then try again.

Pending Authorization Holds

My bank shows a charge but I didn’t get an order confirmation
If you did not receive a Frisco Labs order confirmation with an order number, the bank “charge” is usually a temporary authorization hold. Holds typically release back automatically depending on your bank’s timeline.

You’ll know an order is successful when you receive an email confirmation from FriscoLabs.com with your order number.

If you want us to double check, email your full name and the email used at checkout.

Billing vs Shipping Mismatch

For security, some orders cannot be processed when the billing information doesn’t match the bank’s records. This includes mismatched names, addresses, or ZIP codes.

Fix ; update your checkout billing details to match your bank account information exactly ; then try again.

Checkout Restricted

If checkout is restricted, email a screenshot of your cart (items + quantities visible) to info@FriscoLabs.com with subject ; Checkout Support.

We’ll review eligibility and reply with next steps as quickly as possible.

Tip ; include your city ; state ; and ZIP code so we can confirm service availability.

Still Need Help?

Send your name ; email used at checkout ; and the issue you’re seeing. If you have an order number ; include it.

Office hours ; Monday–Friday ; 11:00 AM–6:00 PM (PST).
These statements have not been evaluated by the FDA. Products are intended for lawful purchase and use where permitted. Always comply with local laws.