Shipping Protection is an optional add on you can select before checkout. It’s meant to give your order an extra layer of safety if something goes wrong during shipping.

Checkout wording may appear like ; “Package Protection ; Covers Damage ; Lost ; Theft.”

1. You report the issue by emailing us your order number and what happened.
2. We open a carrier investigation with UPS when required (trace / claim process).
3. If UPS confirms the package is lost ; stolen ; or seized / not recoverable (carrier determination), we can issue a credit immediately.
4. In some cases, UPS will attempt to recover the package. If recovery is successful, delivery will continue. If not, the case proceeds to resolution and we’ll follow the outcome.

Important ; coverage decisions rely on UPS investigation status and documentation requirements.

UPS investigations vary by situation, but most outcomes follow this general timeline ;

• Recovery attempt window ; UPS may attempt to locate and recover the package ; this can take up to 30 days in certain cases.
• Maximum timeline ; investigations typically will not exceed 45 days from the time the trace / claim process is initiated.

Once UPS confirms a final status of lost ; stolen ; or seized / not recoverable, we can issue your credit immediately.

If the package is recovered during the investigation, UPS may resume delivery.

• Carrier delays when tracking still shows active movement
• Issues caused by an incorrect or incomplete address entered at checkout
• Orders delivered to the correct address where required documentation is not provided
• Claims submitted without required photos ; documents ; or within required timelines
• Situations where the carrier’s investigation concludes the package was correctly delivered and no claim is approved

Note ; carrier investigations and documentation are often required for review.

Email us at info@FriscoLabs.com with subject ; Shipping Protection Request and include ;

• Order number
• Full name
• Email used at checkout
• Shipping ZIP code
• What happened (lost ; damaged ; delivered but not received)
• Photos if damaged (box ; label ; items)

Keep all packing materials until your request is resolved ; they may be required for review.

Shipping Protection is offered at the customer’s discretion. If you deselect Shipping Protection, you acknowledge that Frisco Labs is not liable for lost ; damaged ; or stolen items in transit beyond what is required by applicable law or carrier terms.

If Shipping Protection is selected ; coverage is subject to carrier confirmation ; eligibility review ; documentation ; and claim timelines.