Privacy policy
Frisco Labs
Privacy Policy
This Privacy Policy explains how Frisco Labs collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Overview
Frisco Labs operates this website and online store. Throughout the site, the terms “we”, “us”, and “our” refer to Frisco Labs. By accessing our website or purchasing products from us, you agree to the collection and use of information in accordance with this Privacy Policy.
Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services to you.
2. Information We Collect
When you visit or interact with our site we may collect certain information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment information
- IP address
- Device and browser information
- Website usage activity
- Order history and transaction details
This information is collected when you create an account, place an order, contact customer support, or interact with our website.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Provide customer service and respond to inquiries
- Improve our website and shopping experience
- Send order confirmations and updates
- Prevent fraud and unauthorized activity
- Comply with legal obligations
- Provide marketing communications (only if you opt in)
We do not sell your personal information.
4. Payment Information
Payments are processed through secure third-party payment processors. Frisco Labs does not store full credit card information on our servers. All payment data is encrypted and handled by the payment processor in accordance with industry security standards.
5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and analyze website performance. Cookies may collect anonymous information such as:
- Browser type
- Device information
- Site usage behavior
- Shopping cart contents
You can modify your browser settings to disable cookies, though certain site features may not function properly.
6. Sharing of Information
We may share limited personal information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Customer service platforms
- Analytics providers
- Marketing service providers
These service providers are only permitted to use the information necessary to perform their services.
7. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the right to:
- Request access to personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
To exercise any of these rights, please contact us using the contact information below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
10. Children's Information
Our website and services are not intended for individuals under the legal age required to purchase hemp products in their jurisdiction. We do not knowingly collect personal information from minors.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised effective date.
12. Contact Information
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Frisco Labs
11848 Dublin Boulevard
Dublin, CA 94568
United States
Email: info@friscolabs.com