Orders

Information used to process and deliver purchases

Security

Information used to protect accounts and transactions

Marketing

Opt-out choices for email and certain advertising

Your Rights

Privacy requests available where applicable

1. Scope

Frisco Labs operates FriscoLabs.com and its online store. This Privacy Policy applies to personal information collected through the website, customer accounts, checkout, orders, wholesale applications, email, live chat, return requests, shipping claims and related customer interactions.

Third-party websites and services may have their own privacy practices. Frisco Labs does not control those independent policies.

2. Personal Information We May Collect

The information we collect depends on how you interact with Frisco Labs and may include:

• Contact information: name, email, telephone number, billing address and shipping address.
• Account information: account details, preferences and wholesale-account information.
• Order information: products viewed or purchased, order history, discounts, returns, refunds, shipping, tracking and delivery information.
• Payment-related information: payment method, transaction status, billing-verification information and limited identifiers supplied by payment providers.
• Website information: IP address, browser or device information, approximate location derived from IP address, pages viewed, cart activity and cookie identifiers.
• Communications: emails, chats, customer-service requests, reviews and information submitted with returns or shipping claims.
• Verification information: information reasonably requested for age, identity, address, account, payment or wholesale verification.

3. How We Use Personal Information

Frisco Labs may use personal information to:

• Operate and maintain the website and customer accounts
• Process payments, fulfill orders and provide shipping information
• Verify information associated with orders or accounts
• Provide customer service and respond to requests
• Review returns, refunds and shipping claims
• Protect customers, transactions and the website from fraud, abuse or unauthorized activity
• Improve website operation and customer experience
• Measure advertising and marketing performance
• Send marketing communications when permitted
• Maintain tax, accounting, transaction and business records
• Comply with applicable obligations and protect legal rights

4. How Personal Information May Be Disclosed

Frisco Labs may disclose personal information when reasonably necessary to operate the business, complete transactions, protect the website or comply with applicable obligations.

Recipients may include:

• Ecommerce, website hosting and technology providers
• Payment processors and financial institutions
• Verification and security providers
• Shipping, fulfillment and package-protection providers
• Customer-support and communications providers
• Analytics, marketing and advertising providers
• Accountants, attorneys, insurers and professional advisers
• Government agencies or other parties when disclosure is lawfully required
• A purchaser or successor in connection with a business transaction, subject to applicable requirements

5. Sale or Sharing of Personal Information

Frisco Labs does not sell personal information in exchange for money.

Certain advertising, analytics, pixels or similar technologies may be considered a “sale” or “sharing” of personal information under some privacy laws even when no money is exchanged.

Where applicable, you may opt out of qualifying sale, sharing or targeted advertising through our Privacy Choices page. Frisco Labs also processes recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.

6. Cookies & Similar Technologies

FriscoLabs.com may use cookies, pixels, local storage and similar technologies to operate the store, maintain carts, support accounts and checkout, remember preferences, measure performance and support advertising.

Browser settings may allow you to block or delete cookies. Blocking essential technologies may affect store, cart, checkout or account functionality.

7. Email & Marketing

If you subscribe to marketing, Frisco Labs may send product, restock, promotional, wholesale or company updates.

You may unsubscribe using the link in a marketing email. Unsubscribing from marketing does not stop necessary transactional messages such as order confirmations, shipping updates, account notices or customer-service replies.

8. Payment Information

Website payments are processed by third-party payment providers. Frisco Labs generally does not receive or store complete payment-card numbers or card security codes.

Payment providers process payment information according to their own privacy, security and transaction practices.

9. Data Retention & Security

Frisco Labs retains personal information for as long as reasonably necessary for order fulfillment, customer service, returns, shipping matters, security, accounting, recordkeeping, dispute resolution and other legitimate business or legal purposes.

Information may be deleted, anonymized or securely retained when no longer required, subject to applicable exceptions and recordkeeping obligations.

Frisco Labs uses reasonable safeguards intended to protect personal information. No online transmission or storage system can be guaranteed completely secure.

10. Your Privacy Rights

Depending on your location and subject to applicable exceptions, privacy rights may include the right to:

• Request access to eligible personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a portable copy of eligible information
• Opt out of qualifying sale, sharing or targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where applicable
• Appeal certain denied privacy requests where applicable
• Exercise applicable privacy rights without unlawful discrimination

To submit a privacy request, use the Privacy Choices page or email info@friscolabs.com. We may request information reasonably necessary to verify certain requests and locate the applicable records.

An authorized agent may submit a request where permitted. Some information may be retained when necessary to complete transactions, protect security, maintain required records, comply with applicable obligations or establish or defend legal claims.

11. California Privacy Notice

When California privacy law applies, California residents may have rights concerning access, correction, deletion, portability, qualifying sale or sharing, and certain uses of sensitive personal information.

Categories of personal information Frisco Labs may collect include identifiers and contact information, customer records, commercial information, internet or website activity, approximate geolocation, customer preferences, communications and verification information.

These categories may be disclosed for business purposes to the categories of recipients described in this Policy. Certain online advertising or analytics activity may qualify as “sharing” under California law.

Frisco Labs will process recognized opt-out preference signals where required and will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

12. Adults Only / Children’s Privacy

FriscoLabs.com and its purchasing services are intended only for adults age 21 and older.

Frisco Labs does not knowingly collect personal information from children. If you believe a child submitted personal information to Frisco Labs, contact us so the matter can be reviewed and handled appropriately.

13. International Visitors

Frisco Labs is based in the United States. If you access the website from another country, personal information may be transferred to and processed in the United States or other locations where service providers operate. Applicable privacy requests will be handled according to the law governing the request.

14. Policy Updates

Frisco Labs may update this Privacy Policy when its services, technology, vendors, legal requirements or privacy practices change. The updated version will be posted on this page with a revised “Last updated” date.