Privacy policy

Orders

Information used to process and deliver purchases

Security

Fraud prevention and account protection

Marketing

Email and advertising choices available

Privacy Rights

Access, correction, deletion and opt-out requests

1. Overview

Frisco Labs operates this website and online store. In this Privacy Policy, “Frisco Labs,” “we,” “us” and “our” refer to Frisco Labs.

Our online store uses third-party ecommerce, account, payment and technology providers to operate the website, maintain customer accounts and process online orders.

This Privacy Policy applies to personal information collected through our website, online store, customer accounts, email, live chat, wholesale applications, order-verification procedures and related customer interactions.

It does not govern the independent privacy practices of third-party websites or services that we do not control.

2. Personal Information We Collect

The information collected depends on how you interact with Frisco Labs. It may include the following categories.

Contact and Identification Information

• Full name
• Email address
• Telephone number supplied through checkout or delivery information
• Billing and shipping addresses
• Customer-account information
• Age or identity-verification information when required

Order and Commercial Information

• Products viewed, placed in a cart or purchased
• Order numbers and transaction history
• Discount, refund, return and exchange records
• Shipping, tracking, delivery and signature information
• Wholesale applications and account status
• Customer preferences and purchase history

Payment Information

• Payment method and transaction status
• Billing address and payment-verification results
• Limited payment identifiers supplied by processors
• Records associated with approved manual-payment methods

Card payments are handled by third-party payment processors. Frisco Labs generally does not receive or store complete payment-card numbers or card security codes.

Website and Device Information

• IP address
• Browser and device type
• Operating system
• Approximate location derived from an IP address
• Referring website or advertisement
• Pages viewed and links selected
• Shopping-cart and checkout activity
• Cookie and similar technology identifiers

Customer Communications and Submissions

• Emails and live-chat messages
• Customer-service requests
• Reviews and testimonials
• Photographs or documents submitted for an order, return or shipping claim
• Responses to surveys or promotions

Verification Information

When necessary for age, identity, payment, address, wholesale or fraud review, we may request limited verification materials such as identification, proof of address or business documentation.

Please do not send passwords, complete payment-card information or unrelated sensitive documents.

3. Sources of Personal Information

We may collect personal information from:

• You when you browse, register, order or contact us
• Your browser or device through cookies and similar technologies
• Ecommerce and customer-account service providers
• Payment processors and fraud-prevention providers
• Shipping carriers and package-protection providers
• Marketing, analytics and advertising providers
• Wholesale or account-verification services
• Other parties you authorize to provide information

4. How We Use Personal Information

Frisco Labs may use personal information to:

• Provide, operate and maintain the website
• Create and manage customer or wholesale accounts
• Process payments and fulfill orders
• Prepare shipping labels and provide tracking updates
• Verify age, identity, payment or shipping information
• Respond to customer-service questions
• Review returns, refunds and shipping claims
• Detect and prevent fraud, abuse and unauthorized transactions
• Maintain security and protect customer accounts
• Improve website performance and customer experience
• Measure marketing and advertising performance
• Send promotional communications when permitted
• Maintain transaction, tax and accounting records
• Establish, exercise or defend legal claims
• Comply with applicable obligations and lawful requests

5. How We Disclose Personal Information

Frisco Labs may disclose personal information to service providers and other recipients when necessary to operate the business.

These recipients may include:

• Ecommerce platform and website service providers
• Payment processors and financial institutions
• Fraud-prevention and identity-verification providers
• Shipping and fulfillment providers
• Package-protection and carrier-claim providers
• Email, live-chat and customer-support platforms
• Website hosting, security and technology providers
• Analytics, marketing and advertising providers
• Accountants, attorneys, insurers and other professional advisers
• Government agencies or other parties when disclosure is lawfully required
• A purchaser or successor involved in a business transaction, subject to appropriate protections

Service providers receive information needed to perform services on our behalf and are expected to handle it according to their agreements and applicable requirements.

6. Sale or Sharing of Personal Information

Frisco Labs does not sell personal information in exchange for money.

Certain uses of advertising, analytics, pixels or similar technologies may be considered a “sale” or “sharing” of personal information under some state privacy laws, even when no money is exchanged.

Depending on your location, you may have the right to opt out of this type of sale, sharing or targeted advertising.

7. Cookies and Similar Technologies

FriscoLabs.com uses cookies, pixels, local storage and similar technologies to operate the store, maintain carts, remember preferences, measure performance and support advertising.

Types of Cookies

• Essential cookies: support checkout, security, accounts and website operation.
• Functional cookies: remember settings and improve website features.
• Analytics cookies: help measure visits, navigation and website performance.
• Advertising cookies: may help measure campaigns or provide more relevant advertising.

Browser settings can be used to block or delete cookies. Blocking essential cookies may prevent portions of the store, cart, checkout or account system from functioning properly.

Where applicable, recognized browser-based privacy signals may be processed as an opt-out request for the browser or device sending the signal.

8. Email and Marketing Communications

If you subscribe to marketing, Frisco Labs may send information about products, restocks, promotions, wholesale inventory or company updates.

You can unsubscribe from marketing emails using the unsubscribe link included in the message.

Unsubscribing from marketing does not stop necessary transactional communications such as order confirmations, shipping updates, security alerts or customer-service replies.

9. Payment Information

Website payments are processed through third-party processors. Those providers collect and process payment information according to their own privacy and security practices.

Frisco Labs may receive limited information such as:

• Payment method
• Transaction amount
• Authorization or decline status
• Billing-verification results
• Limited account or card identifiers

Do not send complete card numbers, card security codes, financial-account passwords or cryptocurrency-account passwords by email or live chat.

10. Data Retention

Frisco Labs retains personal information for as long as reasonably necessary for the purposes described in this Policy.

Retention periods depend on the type of information and may reflect:

• Order fulfillment and customer service
• Returns, refunds and shipping claims
• Fraud prevention and account security
• Tax, accounting and recordkeeping requirements
• Contractual obligations
• Dispute resolution and legal claims

Information may be deleted, anonymized or securely retained when it is no longer required, subject to lawful exceptions.

11. Data Security

Frisco Labs uses reasonable administrative, technical and organizational measures intended to protect personal information.

These measures may include access controls, account authentication, encrypted connections, payment-provider security tools and fraud screening.

No method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.

Customers should protect account passwords and notify Frisco Labs promptly if they believe an account or order has been accessed without authorization.

12. Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

• Request access to personal information maintained about you
• Request the categories and specific pieces of information collected
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a portable copy of eligible information
• Opt out of certain sale, sharing or targeted advertising
• Limit certain uses of sensitive personal information where applicable
• Withdraw consent where processing relies on consent
• Opt out of marketing communications
• Appeal a denied privacy request where applicable
• Exercise applicable rights without unlawful discrimination

Submitting a Request

Email info@friscolabs.com with the subject line “Privacy Request” and describe the right you want to exercise.

We may request enough information to verify your identity and locate the applicable records. Verification information will be used to process the request.

An authorized agent may submit a request where permitted. We may require proof of authorization and may need to verify the consumer directly.

Some information cannot be deleted when it must be retained to complete transactions, protect security, detect fraud, comply with recordkeeping requirements or establish and defend legal claims.

13. California Privacy Notice

California residents may have specific rights concerning personal information under California privacy law when that law applies.

Categories of information Frisco Labs may collect include:

• Identifiers and customer contact information
• Customer-record and payment-related information
• Commercial and transaction information
• Internet and website activity
• Approximate geolocation information
• Customer preferences and related inferences
• Photographs, communications and verification documents
• Limited sensitive information used for account, payment or identity verification

These categories may be disclosed for business purposes to ecommerce providers, processors, carriers, fraud-prevention services, customer-support platforms, technology providers and professional advisers.

Online identifiers, internet activity, approximate location and advertising-related inferences may be disclosed to analytics or advertising providers in a manner that could be considered “sharing” under California law.

California residents may request access, correction or deletion and may opt out of qualifying sale or sharing. Frisco Labs will not unlawfully discriminate against a consumer for exercising an applicable privacy right.

14. International Visitors

Frisco Labs is based in the United States. If you access the website from another country, information may be transferred to and processed in the United States or other locations where our service providers operate.

Data-protection laws in those locations may differ from the laws of your country. Where required, we will process applicable privacy requests according to the law governing the request.

15. Children’s Privacy

FriscoLabs.com and its purchasing services are intended only for adults age 21 and older.

We do not knowingly collect personal information from children. If you believe a child submitted personal information to Frisco Labs, contact us so the information can be reviewed and handled appropriately.

16. Third-Party Websites and Services

The website may link to third-party websites, applications or services. Frisco Labs does not control and is not responsible for their independent privacy practices.

Review the privacy policy of a third party before providing personal information through its website or service.

17. Changes to This Privacy Policy

Frisco Labs may update this Privacy Policy when our services, technology, vendors or privacy practices change.

The updated version will be published on this page with a revised “Last updated” date. Material changes may be communicated through the website or another appropriate method where required.