Refund policy

Request Window

Within 7 days of confirmed delivery

Authorization

Written approval required before return

Product Condition

Original packaging and same condition

Restocking Fee

Approved returns may incur 30%

1. Return Request Window

Customers may request a return within 7 days of confirmed delivery.

The delivery date is based on the official tracking information supplied by the shipping carrier. Requests submitted after the seven-day period may not be eligible for return, replacement, credit or refund.

2. Return Authorization Is Required

Customers must contact Frisco Labs and receive written Return Authorization before sending merchandise back.

A return is not approved until Frisco Labs confirms the authorization and provides return instructions in writing. Packages sent without approval may be refused or may not qualify for processing.

To request authorization, email info@friscolabs.com and include:

• Frisco Labs order number
• Full name used for the order
• Email address used during checkout
• Reason for the return request
• Product name and quantity involved
• Clear photographs when the request involves damage, condition or an incorrect item

3. Return Eligibility Requirements

Unless Frisco Labs approves an exception in writing, all of the following requirements must be satisfied:

• The request was submitted within seven days of confirmed delivery.
• Written Return Authorization was obtained before shipment.
• The product remains in the same condition in which it was received.
• The product is returned in its original packaging.
• All inserts, labels, paperwork and included packaging materials are returned.
• The item shows no evidence of use, consumption, tampering, misuse or alteration.
• The return is shipped according to the instructions supplied by Frisco Labs.

Returns that do not satisfy these requirements may be denied, refused or reduced by applicable charges.

4. Damaged, Defective or Incorrect Products

If an order arrives damaged or contains an incorrect product, contact Frisco Labs promptly and keep all products, packaging and shipping materials.

Include clear photographs of:

• The outside of the shipping box
• The shipping label and tracking information
• The interior packaging
• The affected product and product label
• Any visible leaking, melting, breakage or other damage

Do not use, consume, discard or alter the product while the request is being reviewed. Frisco Labs may require the merchandise to be returned for inspection.

5. Product Inspection

All approved returns must be received and inspected by Frisco Labs before a refund, replacement, exchange or store credit is issued.

Product condition, weight, packaging, labels, seals and included materials may be documented during inspection.

When merchandise is not returned and Frisco Labs cannot inspect it, the request may be denied unless Frisco Labs approved another resolution in writing.

6. Restocking Fee

Approved returns may be subject to a 30% restocking fee.

The fee may cover order processing, inspection, administrative handling, packaging, inventory handling and other return-related costs.

Any applicable fee will be deducted before the approved refund or credit is issued.

7. Return Shipping

Customers are responsible for return-shipping costs unless Frisco Labs approves another arrangement in writing.

Use a trackable shipping service and keep the tracking receipt. Frisco Labs is not responsible for return packages that are lost, delayed, misdirected or damaged before arriving at the authorized return location.

Frisco Labs may provide different written return instructions depending on the order. Returns mailed to another address or sent without authorization may be refused, delayed or denied.

8. Refund Processing

After an authorized return is delivered and inspected, Frisco Labs will notify the customer whether the return has been approved or denied.

If approved, the refund is generally issued to the original payment method within approximately 5–10 business days.

Bank and payment-provider processing times vary. Additional time may be required before the credit appears in the customer’s account.

Original shipping costs, return-shipping expenses and other applicable fees may be excluded from the refund unless Frisco Labs approves otherwise in writing or applicable law requires it.

9. Non-Returnable Items

Unless required by applicable law or otherwise approved by Frisco Labs in writing, the following are not eligible for return or refund:

• Products that have been opened, used or consumed
• Items removed from or missing their original packaging
• Items showing evidence of tampering, misuse or alteration
• Clearance, promotional or final-sale merchandise
• Gift cards
• Products returned after the approved period
• Packages sent without Return Authorization
• Products that cannot be inspected because they were discarded or not returned

10. Delivery and Shipping Claims

Once a package is accepted by the shipping carrier, transit events and carrier schedules are outside the direct control of Frisco Labs.

Carrier tracking, signature records, delivery photographs, GPS information, access-point records, reroute requests, hold-for-pickup requests and other carrier documentation may be used when reviewing a delivery claim.

A carrier-delivered status will be treated as valid unless the carrier investigation or other reliable documentation confirms otherwise.

Customers should report shipping problems promptly and cooperate with any required carrier trace or investigation.

11. Payment Disputes and Chargebacks

Customers should contact Frisco Labs first and provide a reasonable opportunity to review and resolve an order problem before filing a payment dispute.

When a payment dispute is filed, Frisco Labs may provide the payment processor or issuing bank with relevant records, including:

• Order and payment records
• Customer communications
• Product and fulfillment information
• Carrier tracking and delivery confirmation
• Signature, GPS, access-point or reroute information
• Return authorization and inspection records

Filing a dispute does not replace the requirement to return merchandise when inspection or return is required to resolve the underlying product claim.

12. International Orders

International sales are final once payment has been processed and the order has been accepted, except where applicable law requires otherwise.

International orders are not normally eligible for cancellation, return, exchange, refund or replacement after acceptance.

International shipments may be affected by customs inspections, import requirements, duties, taxes, carrier handling, warehouse holds, destination restrictions, reroutes, delays or import refusal.

International package protection is not included unless Frisco Labs expressly approves coverage in writing before shipment.

The purchaser and recipient are responsible for destination-country import requirements, duties, taxes and fees.

13. Policy Updates

Frisco Labs may update this Refund & Return Policy when business practices, carrier requirements or applicable obligations change.

Updated terms will be published on this page. The version applicable to an order will be determined according to the policy and applicable requirements in effect at the relevant time.