Frisco Labs Customer Policy
Refund & Return Policy
Last updated: September 16, 2026
Final Sale Once Shipped
ALL SALES ARE FINAL ONCE THE CARRIER ACCEPTS YOUR PACKAGE
Once the carrier physically accepts your package, the order cannot be canceled, recalled, or refunded while in transit.
After delivery, eligible products may still be returned within 7 days under the return process below.
1. Final Sale After Carrier Acceptance
Once your package is physically accepted by the shipping carrier, the sale is final.
The order cannot be canceled, recalled, changed, or refunded while it is in transit.
A shipping label alone does not count. Carrier acceptance begins when tracking shows the carrier physically received or moved the package.
2. Returns After Delivery
After delivery, eligible products may be returned if the return is requested within 7 calendar days of confirmed delivery.
All returns require written authorization from Frisco Labs before anything is mailed back.
3. Return Requirements
- Return request must be made within 7 days of delivery.
- Written Return Authorization is required before shipment.
- Product must be in the same condition received.
- Original packaging, labels, seals and included materials must be returned.
- Opened, used, consumed, altered or tampered merchandise may be denied.
- The authorized return must be shipped according to Frisco Labs' instructions.
4. Return Shipping & Refund Amount
Customers are responsible for return shipping.
Original outbound shipping charges are nonrefundable after carrier acceptance.
Approved returns may be subject to a restocking fee of up to 30% where applicable.
5. Carrier Delays, Holds & Reviews
Once the carrier accepts the package, delays, missed scans, holds, routing issues, weather delays, security reviews, compliance reviews or carrier investigations do not reopen the order for cancellation or automatically qualify it for a refund.
Frisco Labs may wait for the carrier's investigation or final determination before resolving a shipping claim.
6. Refused, Unclaimed & Returned Packages
Refusing delivery is not an authorized return and does not cancel the sale.
Failed signatures, missed delivery attempts, unclaimed packages, incorrect addresses, or customer-requested delivery changes may result in the package being returned to Frisco Labs.
A refund is not issued simply because tracking shows “Return to Sender.” The package must first be received and reviewed by Frisco Labs. Applicable shipping, return, carrier and restocking charges may be deducted from any approved refund.
7. Damaged, Incorrect or Problem Orders
Contact Frisco Labs promptly if an order arrives damaged, incorrect, or appears to have a product issue. Keep the product and all packaging while the issue is reviewed.
Frisco Labs may request photographs, return of the merchandise, or other reasonable information needed to review the claim.
8. Refund Processing
Returned merchandise must be received and inspected before a refund, replacement, exchange or store credit is approved.
Approved refunds are generally submitted to the original payment method within 5–10 business days after inspection. Bank processing times may vary.
9. International Orders
International orders are final after acceptance and processing unless Frisco Labs approves an exception in writing or applicable law requires otherwise. The purchaser is responsible for destination-country import requirements, duties, taxes and fees.
10. Applicable Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
Remember
ALL SALES ARE FINAL ONCE THE CARRIER ACCEPTS THE PACKAGE.
No cancellations or refunds while in transit. Eligible post-delivery returns must follow the 7-day return process above.
