Terms of service
Frisco Labs Website Terms
Terms of Service
These Terms govern use of FriscoLabs.com, customer accounts, purchases, payments, shipping, delivery, returns, wholesale access and related Frisco Labs services.
Last updated: September 16, 2026
Final Sale Once Shipped
ALL SALES ARE FINAL ONCE THE CARRIER ACCEPTS YOUR PACKAGE
Once the carrier physically accepts your package, the order cannot be canceled, recalled or refunded while in transit. After delivery, eligible products may still be returned under the Frisco Labs 7-day Return Policy.
Age
Purchasers must be 21+
Once Shipped
Final sale after carrier acceptance
After Delivery
Eligible 7-day return process
Return Shipping
Customer-paid unless approved otherwise
Local Laws
Customer must confirm eligibility before ordering
Terms Sections
1. Agreement to These Terms
By accessing FriscoLabs.com, creating an account, applying for wholesale access or placing an order, you agree to these Terms and the Frisco Labs policies incorporated below.
If you do not agree, do not use the purchasing services or place an order.
2. Age, Eligibility & Customer Responsibility
Frisco Labs purchasing services are intended only for adults age 21 or older. By placing an order, you represent that the information you provide is accurate, you are authorized to use the payment method, and you are legally permitted to purchase and receive the products at the destination provided.
Laws and restrictions may vary by location and may change. Customers are responsible for reviewing requirements that apply to their purchase, possession, receipt and destination before ordering.
3. Customer Accounts & Verification
Customers are responsible for keeping account information accurate and protecting account credentials from unauthorized use.
Frisco Labs may request reasonable age, identity, address, payment or business verification before approving or fulfilling an order.
Frisco Labs may restrict or close accounts associated with suspected fraud, unauthorized activity, abusive conduct, repeated policy violations or activity that creates material risk to Frisco Labs or its service providers.
4. Products & Product Information
Product availability, strains, batches, quantities, pricing, packaging, photographs and descriptions may change without notice.
Hemp flower and other plant-based products naturally vary in appearance, bud size, structure, density, trim, aroma, moisture, cure, terpene profile and laboratory results. Photographs are representative and do not guarantee that every item will appear identical.
Certificates of Analysis and laboratory information may be provided where applicable. Product descriptions, educational material and customer reviews are informational only and are not medical advice.
5. Pricing, Availability & Promotions
Frisco Labs may change prices, quantities, promotions, discounts, eligibility requirements and availability without prior notice.
Submitting an order does not guarantee acceptance or inventory availability. Orders remain subject to payment approval, verification, inventory confirmation and fulfillment review.
Frisco Labs may correct pricing, discount, inventory or website errors. If a material error affects an accepted order, Frisco Labs may correct the order or cancel and refund the affected transaction.
6. Order Acceptance, Changes & Final Sale
Frisco Labs may refuse, limit, hold or cancel an order before shipment because of inventory limitations, payment problems, verification issues, inaccurate information, pricing errors, restricted destinations, suspected fraud or violation of these Terms.
Customer cancellation or order-change requests must be submitted immediately. Frisco Labs may attempt to accommodate a request before shipment, but changes cannot be guaranteed after verification, packing or fulfillment begins.
After carrier acceptance, the order cannot be canceled, recalled, changed or refunded while in transit. A shipping label alone does not count as carrier acceptance; the rule begins when carrier tracking shows physical acceptance, pickup, possession, origin or movement.
Carrier delay, missed scans, holds, routing issues, weather delays, security or compliance reviews, or active carrier investigations do not reopen the order for cancellation or automatically qualify the order for a refund.
After delivery, eligible merchandise may still be returned only through the Frisco Labs Refund & Return Policy.
7. Payments & Manual Payments
By submitting payment, you represent that you are authorized to use the selected payment method and authorize Frisco Labs and its payment providers to process the transaction.
Billing, shipping or other information may be verified before an order is accepted. Failed payment attempts may result in temporary authorization holds controlled by the customer's financial institution.
Manual Payments
For a manual order, customers must wait for written inventory confirmation, shipping confirmation and an exact approved total before sending payment. Sending an incorrect amount or sending payment before approval does not guarantee order acceptance.
Frisco Labs may cooperate with payment providers or financial institutions reviewing a transaction and may provide relevant records when reasonably necessary.
8. Shipping, Tracking & Delivery
Processing and transit times are estimates unless Frisco Labs expressly states otherwise. Verification, inventory review, order volume, holidays, weather, carrier interruptions and destination conditions may affect delivery.
Customers are responsible for providing a complete and accurate shipping address and monitoring tracking and delivery requirements.
“Label Created” does not necessarily mean the carrier physically possesses the shipment.
Frisco Labs may rely on official carrier tracking, delivery records and other available order documentation when reviewing shipment activity or a delivery claim.
Adult-signature or age-verification delivery may be required depending on the order, destination, carrier or applicable Frisco Labs shipping requirements. When required, an eligible adult must be available to accept the package.
9. Refused, Unclaimed & Returned Shipments
Refusing delivery does not cancel the sale and is not an authorized customer return.
Missed delivery attempts, failure to provide a required signature, failure to collect a held package, an incorrect address or customer-requested delivery changes may cause a shipment to be returned to Frisco Labs.
A “Return to Sender” status does not automatically create a refund. The package must first be physically received and reviewed by Frisco Labs.
If a refund or reshipment is approved, original outbound shipping, return transportation, signature charges, address-correction charges, restocking fees and other applicable carrier costs may be deducted or required before reshipment where permitted.
10. Delivered Shipments & Shipping Claims
A carrier “Delivered” status will be treated as evidence of delivery unless a carrier investigation or other reliable documentation establishes otherwise.
Customers must promptly report claimed loss, damage, shortage or delivery problems and preserve the merchandise and packaging while the matter is reviewed.
A delayed shipment, temporary tracking interruption, carrier hold or active review does not automatically establish that a shipment is lost. Frisco Labs may require completion of the applicable carrier investigation before determining a shipping-related resolution.
11. Returns & Refunds After Delivery
Although the sale becomes final once the carrier accepts the shipment, Frisco Labs provides a limited post-delivery return process for eligible merchandise.
An eligible return must be requested within 7 calendar days of confirmed delivery and requires written Return Authorization before anything is mailed back.
Customers are responsible for return shipping unless Frisco Labs approves another arrangement in writing. Original outbound shipping charges are nonrefundable after carrier acceptance.
Returned merchandise must be received and inspected before a refund, replacement, exchange or store credit is approved. Approved returns may be subject to a restocking fee of up to 30% where applicable.
12. International Orders
International availability depends on destination, product, carrier service, payment approval and order review.
The purchaser and recipient are responsible for destination-country import requirements, duties, taxes, documentation and other charges.
International orders are generally final after payment and acceptance and are not ordinarily eligible for cancellation, return, refund, replacement or exchange unless Frisco Labs approves an exception in writing or applicable law requires otherwise.
13. Wholesale Accounts & Resale Purchases
Wholesale access, pricing, inventory and approval are not guaranteed and may be changed, restricted, suspended or withdrawn.
Wholesale customers are responsible for providing accurate business information, maintaining any required registrations or licenses, reviewing applicable product and batch information, handling resale obligations, and complying with requirements applicable to their destination and resale activity.
Products are not reserved until an order and payment are accepted or Frisco Labs confirms a reservation in writing.
14. Website Use, Intellectual Property & Customer Submissions
Frisco Labs website content, including original text, photographs, graphics, logos, product descriptions, databases and page designs, is owned by or licensed to Frisco Labs and protected by applicable rights.
You may not unlawfully copy, scrape, reproduce, impersonate, republish, sell or commercially exploit protected content.
If you submit a review, photograph, testimonial or other material, you represent that you have the right to submit it and that it is not knowingly false, unlawful or infringing.
To the extent permitted by law, submitted content may be used by Frisco Labs in connection with its website, products, customer service and marketing. Incentivized reviews must disclose the incentive where required.
15. Prohibited Uses
You may not use the website, accounts or services:
- For unlawful, fraudulent or unauthorized activity
- To provide false identity, age, payment, order or delivery information
- To interfere with website security or operation
- To introduce malicious code or software
- To unlawfully copy or impersonate Frisco Labs content or branding
- To manipulate accounts, promotions, returns, delivery claims or other Frisco Labs processes
- To threaten, harass or abuse customers, employees or service providers
Frisco Labs may restrict access, cancel unshipped orders, preserve records or take other reasonable action when misuse or unlawful activity is suspected.
16. Third-Party Services
Frisco Labs uses third-party ecommerce, payment, carrier, verification, analytics, communications and technology providers. Those providers operate under their own terms and privacy practices.
Frisco Labs is not responsible for third-party websites, independent decisions, outages or practices outside Frisco Labs' reasonable control, except where applicable law provides otherwise.
17. Disclaimers & Limitation of Liability
To the fullest extent permitted by law, the website and services are provided on an “as is” and “as available” basis. Frisco Labs does not guarantee uninterrupted or error-free website operation.
To the fullest extent permitted by law, Frisco Labs disclaims warranties that may lawfully be disclaimed. Nothing in these Terms excludes a warranty or consumer right that cannot lawfully be excluded.
To the maximum extent permitted by law, Frisco Labs and its owners, officers, employees, agents and service providers will not be liable for indirect, incidental, punitive, special or consequential damages arising from the website, services or third-party services.
Except where prohibited by law, aggregate liability arising from an affected order will not exceed the amount actually paid to Frisco Labs for that order. Where such a limitation is not permitted, liability will be limited to the maximum extent allowed by law.
18. Indemnification
To the extent permitted by law, you agree to indemnify and hold Frisco Labs harmless from third-party claims arising from your material breach of these Terms, unlawful use of the services, violation of another person's rights, false information supplied through an order, or unlawful resale, relabeling, storage, handling or modification of products.
19. Suspension & Termination
Frisco Labs may suspend or terminate account or service access when it reasonably believes a user has violated these Terms, misused the website, or engaged in unlawful, fraudulent, threatening or abusive conduct.
Provisions that should reasonably survive termination—including payment obligations, intellectual-property rights, disclaimers, limitations, indemnification and governing-law provisions—remain effective.
20. Governing Law, Severability & No Waiver
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
If any provision is determined to be invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect.
Frisco Labs' decision not to enforce a provision in one instance does not waive its right to enforce that provision later. A customer-service exception does not amend these Terms or require the same exception in another transaction.
21. Changes to These Terms
Frisco Labs may update these Terms when its services, business practices, policies, technology or applicable requirements change. Updated Terms will be posted on this page with a revised “Last updated” date.
22. Incorporated Policies
The following Frisco Labs policies are incorporated into or related to these Terms:
Questions About These Terms?
Contact Frisco Labs at info@friscolabs.com. Support is available by email and live chat Monday–Friday, 11:00 AM–6:00 PM Pacific Time.