Terms of service

Minimum Age

Customers and recipients must be 21+

Order Review

Payment and identity checks may apply

Delivery

Adult signature may be required

Delivery Changes

Customer alterations void refund eligibility

Returned Packages

Refused or unclaimed is not a return

Local Laws

Customer must confirm legality

Stops & Seizures

Final sale and not covered by protection

1. Agreement to These Terms

This website is operated by Frisco Labs. Throughout these Terms, “Frisco Labs,” “we,” “us” and “our” refer to Frisco Labs and its authorized representatives.

By accessing FriscoLabs.com, creating an account, submitting information, applying for wholesale access or placing an order, you agree to these Terms and the policies incorporated by reference.

If you do not agree, do not use the website, create an account or purchase products through the services.

2. Age, Eligibility and Customer Responsibility

Frisco Labs products and purchasing services are intended only for adults who are 21 years of age or older. By entering the website, creating an account or placing an order, you represent that:

• You are at least 21 years old and legally able to enter into a binding agreement.
• The account, billing, shipping and verification information you provide is accurate and belongs to you.
• You are authorized to use the selected payment method.
• You are legally permitted to purchase, possess, receive, transport and use the products at the destination provided.
• An eligible adult will be available to accept and sign for the shipment when required.

Laws and restrictions vary by state, county, city, tribal jurisdiction and country and may change without notice. Customers are responsible for reviewing the requirements that apply to their purchase and destination before ordering.

Know your local laws before ordering: By placing an order, the customer confirms that they have independently determined that the purchase, possession, receipt, importation, transportation and intended use of the products are permitted at the shipping destination and anywhere the products will be taken.

Frisco Labs does not provide legal advice and, to the fullest extent permitted by law, is not responsible for citations, penalties, seizure, confiscation, detention, loss, denied entry, enforcement action or other legal consequences resulting from a customer’s failure to follow applicable law.

Frisco Labs may request age, identity, payment, address or business verification and may decline an order that cannot be verified or lawfully fulfilled.

3. Customer Accounts and Account Security

Customers are responsible for maintaining the confidentiality of their login information and restricting unauthorized access to their accounts. Account information must remain complete and current.

You are responsible for activity completed through your account unless you promptly notify Frisco Labs of suspected unauthorized access.

Frisco Labs may suspend, restrict or close an account associated with fraud, abusive conduct, policy violations, repeated payment disputes, unauthorized use or activity that may expose Frisco Labs or another party to risk.

4. Products and Product Information

Product availability, strains, batches, pricing, quantities, photographs, packaging and descriptions may change without notice.

Hemp flower and other plant-based products vary naturally. Differences may occur in color, appearance, bud size, structure, density, trim, aroma, terpene profile, moisture, cure and cannabinoid results between individual items and batches.

Photographs are intended to represent a product or batch but do not guarantee that every individual item will appear identical. Screen settings, lighting and natural variation may affect appearance.

Certificates of Analysis and laboratory information are provided where applicable. Results may differ between samples, laboratories and batches and do not guarantee a particular individual experience.

Important: Product descriptions, customer reviews and educational content are informational only. They are not medical advice and are not intended to diagnose, treat, cure or prevent any disease.

5. Availability, Pricing, Promotions and Website Errors

Frisco Labs may change prices, quantities, promotions, discounts, eligibility requirements or availability without prior notice.

Submitting an order does not guarantee acceptance or inventory availability. Every order remains subject to payment approval, verification, inventory confirmation and fulfillment review.

We may correct typographical errors, inaccurate information, pricing errors, discount errors and inventory errors at any time. If an accepted order is affected by a material error, Frisco Labs may contact the customer, correct the order or cancel and refund the affected transaction.

Promotional offers cannot be combined unless expressly stated. Discounts have no cash value and may be limited, modified or withdrawn where permitted.

6. Order Acceptance, Refusal and Cancellation

Frisco Labs may refuse, limit, hold or cancel an order for reasons including:

• Unavailable inventory or quantity limitations
• Payment decline, processing problems or suspected unauthorized payment use
• Incorrect, incomplete or inconsistent billing or shipping information
• Failed age, identity, address or business verification
• Suspected fraud, resale risk or policy abuse
• Pricing, discount or inventory errors
• An unsupported or restricted shipping destination
• Violation of these Terms or another Frisco Labs policy

Customer cancellation or order-change requests must be submitted promptly. Changes and cancellations cannot be guaranteed after processing, packing or fulfillment begins. Once a package is physically accepted by the carrier, the order cannot be canceled, recalled or refunded as an unshipped order.

7. Payments, Manual Payments and Verification

By submitting payment, you represent that you are authorized to use the selected payment method and authorize Frisco Labs and its payment providers to process the transaction.

Billing information may be required to match information maintained by the card issuer or financial institution. Some orders may also require matching or separately verified shipping information.

Failed payment attempts may result in temporary authorization holds. The customer’s bank or payment provider controls when a hold is released.

Frisco Labs may request identification, address confirmation, limited payment verification or business documentation for unusual, high-value or higher-risk transactions. Failure to complete requested verification may result in delay or cancellation.

Manual Payments

Customers using manual checkout must wait for written approval, inventory confirmation, shipping confirmation and an exact total before sending payment. A manual payment does not guarantee acceptance when the amount differs from the approved total, products are no longer available or required verification is not completed.

Payment Disputes and Chargebacks

Customers should contact Frisco Labs and provide a reasonable opportunity to investigate an order, delivery or product issue before filing a payment dispute. A payment dispute does not replace an applicable carrier investigation, return authorization, product return or inspection requirement.

If a dispute is filed, Frisco Labs may provide the payment processor, financial institution or reviewing service with relevant account, verification, order, payment, fulfillment, tracking, signature, delivery and customer-communication records.

8. Shipping, Tracking and Delivery

Processing and carrier transit times are estimates, not guarantees. Verification, order volume, inventory review, weekends, holidays, severe weather, carrier interruptions, customs activity and destination conditions may affect delivery.

Customers are responsible for providing a complete, accurate and deliverable shipping address, recipient name, unit or suite and other required delivery information before submitting an order.

Tracking is provided after a shipping label is created. “Label Created” does not necessarily mean the carrier has physically accepted the package. Carrier acceptance occurs when tracking or other carrier records show pickup, possession, an acceptance scan, an origin scan or movement.

Carrier tracking, acceptance scans, signature records, delivery photographs, GPS or location information, access-point records, holds, reroute requests and investigation results may be used to confirm shipment activity or delivery.

Shipping and delivery are governed by the Frisco Labs Shipping Policy.

8A. Customer Delivery Changes and Alterations to the Original Order

Customer alterations include, without limitation:

• Changing, correcting or replacing the shipping address
• Changing the recipient, business name, apartment, unit or suite
• Requesting a carrier reroute, intercept or redirect
• Redirecting the shipment to an access point, carrier store, locker or pickup location
• Requesting a vacation hold, delivery hold, future delivery date or delivery reschedule
• Changing delivery instructions, release preferences, signature arrangements or authorized recipient
• Changing carrier service, delivery method or any other material part of the original order or shipment

A change request sent to Frisco Labs is not approved unless Frisco Labs confirms the change in writing. Frisco Labs does not guarantee that a requested alteration can be completed, reversed or intercepted.

Once the carrier accepts the package, Frisco Labs is not responsible for the outcome of a customer-initiated carrier change. Shipping Protection does not cover loss, theft, damage, delay, misdelivery or return caused by a customer or recipient altering the original delivery.

Any carrier adjustment, address-correction charge, reroute fee, return charge, storage charge or new outbound shipping cost caused by an alteration is the customer’s responsibility and is nonrefundable.

8B. Carrier-Security Stops, Government Detention and Seizure

The customer is solely responsible for confirming that each product may lawfully be purchased, possessed, received, transported and used at the shipping destination and anywhere the package may travel. Laws, regulations, interpretations and enforcement practices may change at any time.

Checkout availability, acceptance of an order, a prior successful delivery or a location’s previous legal status does not guarantee that a future shipment will be permitted, delivered or released.

To the fullest extent permitted by law, after Frisco Labs duly tenders a shipment to the carrier, the sale remains final if the shipment is stopped, held, detained, rejected, confiscated, destroyed or seized by a carrier-security department, law-enforcement agency, government authority, customs office, agricultural authority or other regulatory body.

Frisco Labs does not control these third parties and cannot guarantee, direct or reverse their decisions. Frisco Labs will not issue a refund, replacement, exchange, store credit, reshipment or reimbursement for a stopped, detained, confiscated or seized shipment.

The customer assumes all resulting risk, expense and loss, including the product price, original shipping, return shipping, Shipping Protection fees, carrier adjustments, storage, disposal, fines, penalties, legal costs and other associated charges.

If a detained package is later returned intact and shipment remains lawful, Frisco Labs may, in its sole discretion, permit reshipment after the customer pays every return charge and the full cost of a new shipment. Frisco Labs has no obligation to reship a detained or seized order.

This section applies to domestic and international orders and does not limit any customer right or Frisco Labs responsibility that cannot lawfully be waived.

9. Adult Signature, Failed Delivery and Returned Shipments

Frisco Labs shipments may require adult-signature or age-verification delivery. When required, the shipment must be accepted by an eligible adult who is at least 21 years old. The customer is responsible for monitoring tracking, being available for delivery attempts and collecting any package held by the carrier before the carrier’s deadline.

Failure or refusal to sign, missed delivery attempts, failure to collect a held package, an expired carrier hold, an incorrect or incomplete address, recipient refusal or a customer-requested reroute or address change that causes the shipment to be returned does not cancel the order and is not an authorized customer return.

These events may cause Frisco Labs to incur original outbound shipping, return transportation, adult-signature charges, carrier adjustments, address-correction fees, warehouse or handling costs and supplier recovery or disposition charges. These amounts are nonrefundable.

At its sole discretion, Frisco Labs may permit reshipment when the package is received intact and remains eligible for shipment. Before reshipment, the customer must confirm an approved address and pay every return charge and the full cost of a new outbound shipment. Reshipment is not guaranteed.

This section does not apply to a verified Frisco Labs fulfillment error, verified eligible carrier loss or damage before delivery, or a customer right that cannot legally be waived.

10. Delivered Shipments and Carrier Documentation

A shipment marked delivered by the carrier will be treated as delivered unless a carrier investigation or other reliable documentation establishes otherwise.

Customers must promptly report a claimed loss, damage, shortage or delivery problem and preserve the shipping carton, label, packing materials, affected merchandise and all available photographs while the matter is reviewed.

Shipping Protection, when purchased and applicable, is limited to eligible carrier loss, qualifying theft or physical damage under the written Shipping Protection Policy. It does not cover customer delivery changes, refused or unclaimed packages, security stops, government or law-enforcement detention, customs or agricultural action, import refusal, confiscation, seizure, government destruction or a change in law or enforcement.

11. International Orders

International shipping availability depends on the product, destination, carrier service, payment approval and order review. Frisco Labs does not guarantee customs clearance, import approval or delivery by a foreign carrier or postal service.

The purchaser and recipient are responsible for confirming all destination-country import, licensing, tax, duty, documentation and product requirements before ordering and for paying charges assessed outside the United States.

Customs inspections, seizures, import refusals, duties, taxes, warehouse charges, destination-carrier requirements and international delays are outside Frisco Labs’ direct control after export.

International sales are final after payment is processed and the order is accepted. International orders are not ordinarily eligible for cancellation, return, refund, replacement or exchange after acceptance, except where applicable law requires otherwise or Frisco Labs confirms an exception in writing.

12. Returns, Refunds and Exchanges

Return requests, product eligibility, authorization, inspection, restocking fees and refund processing are governed by the Frisco Labs Refund & Return Policy.

Authorized Customer Returns After Delivery

A return may be considered for approval only after the order has been delivered and, when required, accepted through the carrier’s adult-signature process. The customer must contact Frisco Labs within the time stated in the Refund & Return Policy, obtain written Return Authorization and follow the provided instructions.

To remain eligible for inspection, merchandise must be unused, unopened, untampered with, in its original packaging and returned within the authorized timeframe. Products that have been opened, used, consumed, altered, tampered with, damaged after delivery, removed from original packaging or returned outside the authorized process are ineligible unless Frisco Labs confirms otherwise in writing or applicable law requires otherwise.

What an Approved Refund Means

Return Authorization permits the customer to send eligible merchandise for inspection; it does not guarantee a refund. A refund becomes approved only after Frisco Labs receives and inspects the authorized merchandise and confirms approval.

An approved refund may remain subject to applicable restocking fees, nonrefundable original shipping charges, customer-paid return shipping, processing costs and other deductions stated in the Refund & Return Policy.

Refused, Unclaimed or Carrier-Returned Packages

Refusing delivery, failing to provide the required adult signature, missing delivery attempts, failing to collect a carrier-held package or allowing a shipment to be returned to sender is not the same as completing an authorized return after delivery.

These shipments are governed by Section 9 and are not eligible for a refund, exchange, store credit or replacement, even when the carrier returns the package sealed or unopened.

13. Wholesale Accounts and Resale Purchases

Wholesale access, approval, inventory and pricing are not guaranteed and may be changed, suspended or withdrawn. Wholesale account access is limited to the approved customer and may not be transferred.

Wholesale customers are responsible for:

• Providing accurate identity and business information
• Maintaining required licenses, permits and registrations
• Handling resale taxes, labeling and customer disclosures
• Reviewing product and batch information before resale
• Following all destination and resale requirements
• Maintaining appropriate storage, handling and inventory controls after delivery

Wholesale pricing, strain availability and quantities may change without notice. Products are not reserved until the order and payment are accepted or Frisco Labs confirms a reservation in writing.

14. Website and Educational Information

We work to maintain accurate website information, but content may contain errors, omissions or outdated details. Frisco Labs may correct or update website content at any time.

Educational pages, strain information, glossary entries, legal summaries and general product explanations are provided for general informational purposes and are not medical, legal, tax, financial or other professional advice.

15. Intellectual Property

Frisco Labs website content—including text, photographs, graphics, logos, product descriptions, databases, page designs and other original materials—is owned by or licensed to Frisco Labs and is protected by applicable rights.

You may not copy, scrape, reproduce, republish, distribute, sell, impersonate or commercially exploit protected website content without written permission. Limited personal use is permitted only when it does not violate these Terms or another party’s rights.

16. Reviews, Photographs and Customer Submissions

If you submit a review, comment, photograph, testimonial or other material, you represent that you have the right to submit it, that it reflects your honest experience or opinion and that it is not knowingly false, misleading, unlawful, abusive or infringing.

When a review or submission is connected to a discount, free product, bonus or other incentive, that connection must be clearly disclosed.

To the extent permitted by law, you grant Frisco Labs a non-exclusive, worldwide, royalty-free license to reproduce, publish, display and use submitted content in connection with its website, products, customer service and marketing.

Frisco Labs may moderate or remove submissions that violate these Terms, disclose personal information, are unrelated to the product or appear fraudulent. Frisco Labs does not require a positive review as a condition of an incentive.

17. Third-Party Services and Links

Frisco Labs uses and may link to third-party payment processors, carriers, verification providers, analytics services, social networks and technology platforms.

Third-party services are governed by their own terms and privacy practices. Frisco Labs does not control and is not responsible for third-party websites, outages, decisions, content or independent practices.

18. Prohibited Uses

You may not use the website, accounts or services:

• For unlawful, fraudulent or unauthorized activity
• To submit false identity, age, payment, order or delivery information
• To interfere with website security or operation
• To introduce malware or malicious code
• To scrape, copy or impersonate protected content for unauthorized commercial use
• To violate intellectual-property, privacy or publicity rights
• To threaten, harass or abuse customers, employees or service providers
• To manipulate accounts, promotions, discounts, reviews, refunds, delivery claims or payment disputes

Frisco Labs may restrict access, cancel orders and preserve or provide relevant records when unlawful activity or misuse is reasonably suspected.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the website, services and products are provided on an “as is” and “as available” basis. Frisco Labs does not guarantee that the website will be uninterrupted, error-free or free from harmful components.

To the fullest extent permitted by law, Frisco Labs disclaims express and implied warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in these Terms excludes a warranty or customer right that cannot lawfully be excluded.

20. Limitation of Liability

To the maximum extent permitted by law, Frisco Labs and its affiliates, owners, officers, employees, agents, suppliers and service providers will not be liable for indirect, incidental, punitive, special or consequential damages arising from the website, services, products or third-party services.

This includes loss of profits, revenue, business opportunity, goodwill, data or replacement costs, even when the possibility of such damages has been advised.

Except where prohibited by law, aggregate liability arising from an affected order will not exceed the amount actually paid to Frisco Labs for that order. Where liability cannot be excluded or limited in this manner, it will be limited to the maximum extent permitted by applicable law.

21. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Frisco Labs and its affiliates, owners, officers, employees, agents, contractors, licensors, service providers and suppliers from third-party claims arising from:

• Your material breach of these Terms
• Your unlawful or unauthorized use of the services
• Your violation of another person’s rights
• False information supplied through your account or order
• Your resale, relabeling, storage, handling or unauthorized modification of products

22. Suspension and Termination

Frisco Labs may suspend or terminate access to an account or the services when we reasonably believe the user has violated these Terms, misused the website or engaged in unlawful, fraudulent, threatening or abusive conduct.

Provisions that by their nature should survive termination—including payment obligations, intellectual-property rights, disclaimers, limitations, indemnification and governing-law provisions—will remain effective.

23. Governing Law, Severability and Waiver

These Terms and agreements through which Frisco Labs provides the services are governed by the laws of the State of California, without regard to conflict-of-law rules, except where applicable consumer law requires otherwise.

If a provision is determined to be invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain in effect. A failure by Frisco Labs to enforce a provision does not waive the right to enforce it later.

These Terms and the policies incorporated by reference form the agreement governing use of the services, except where Frisco Labs and a customer enter a separate written agreement. Nothing in these Terms removes a right that cannot lawfully be waived.

24. Changes to These Terms

Frisco Labs may update these Terms when business practices, services, technology, policies or applicable requirements change. The updated version will be published on this page with a revised “Last updated” date.

Updated Terms apply prospectively from their effective date. Continued use of the services after updated Terms become effective constitutes acceptance to the extent permitted by law.

25. Incorporated and Related Policies

The following Frisco Labs policies are incorporated into or related to these Terms: