Shipping policy
Frisco Labs
Shipping Policy
This policy explains processing times, tracking, delivery expectations, carrier handling, international shipping terms, and important shipping requirements.
1. Order Processing
Orders typically process in 1 to 3 business days, Monday through Friday, excluding holidays. Processing time is separate from shipping time.
During high-volume periods, processing may take longer. If an order requires address confirmation, payment review, inventory confirmation, or additional verification, the order may be delayed until the required information is confirmed.
2. Shipping Methods and Tracking
Shipping options and rates are shown at checkout. Once your order ships, you will receive a tracking number by email and, where available, by SMS if enabled.
Tracking Tip: If tracking shows “Label Created,” the carrier may take 24 to 72 hours to scan the package into its system after pickup.
Carrier scans, tracking updates, signature records, delivery photos, GPS data, warehouse scans, access point records, reroute requests, delivery change requests, hold requests, or other carrier-provided shipment events may be used by Frisco Labs to confirm shipment progress, delivery status, and customer awareness of the shipment.
3. Address Accuracy
Customers are responsible for entering the correct shipping address at checkout. Please verify your street address, apartment or unit number, city, state or province, ZIP or postal code, and country before completing the order.
- If an address is incomplete, invalid, undeliverable, or contains a typo, the carrier may delay, hold, return, or refuse the shipment.
- If a package is returned due to address issues, failed delivery, refusal, or customer error, reshipping may require additional postage or new verification.
- Frisco Labs cannot guarantee reroutes, corrections, or address changes once the shipment is in transit.
4. Delivery Changes, Holds, and Access Point Requests
If a customer or recipient requests a delivery change after shipment, including a hold for pickup, UPS Access Point request, FedEx hold request, reroute, alternate delivery location, pickup location, or other carrier-managed delivery change, that activity may be treated as customer acknowledgement of the shipment and order.
Frisco Labs is not responsible for delays, missed delivery windows, warehouse holds, failed delivery-change attempts, or redirection issues caused by recipient-requested carrier changes once the package has entered transit.
5. Shipping Insurance and Package Protection
Shipping protection or package insurance is strongly recommended and may be required depending on the order. If insurance is not selected when available, the shipment may be considered shipped at the customer’s risk.
- Orders over $1,000 may require insurance or package protection.
- Insurance or package protection must be selected at checkout when offered and generally cannot be added after shipment.
- Claims, when applicable, may require carrier confirmation, photos, tracking evidence, or additional supporting documentation.
Important: Shipping insurance or package protection is valid only for shipments within the United States unless Frisco Labs confirms otherwise in writing before shipment.
If tracking shows delivered but the package is not immediately located, customers should check around the delivery location, confirm the address used, review any delivery photo or signature information, and contact the carrier to open a trace where applicable.
6. Signature Deliveries
Certain shipments may be sent with signature required, direct signature required, or adult signature required service.
Signature records provided by the carrier may be used by Frisco Labs as proof of successful delivery and receipt.
7. Restricted Areas and Eligibility
Some locations may be restricted due to payment network rules, carrier limitations, customs restrictions, compliance requirements, or destination-country import rules. If your checkout is blocked or your order requires review, Frisco Labs may request additional information before processing.
8. Refused Shipments, Returned Packages, and Reshipping Charges
If a customer refuses a shipment, fails to accept delivery, fails to pick up a held package, provides an incorrect address, enters a typo at checkout, or causes a package to be returned to Frisco Labs for any customer-related reason, the customer will be responsible for the costs created by that return.
- Original shipping charges are non-refundable once the package has shipped.
- Return-to-sender shipping charges, carrier return fees, refused-shipment fees, warehouse handling fees, and related carrier charges may be deducted from any approved refund where permitted.
- If the customer wants the package shipped again after return, the customer must pay the new outbound shipping charges before reshipment.
- Approved refunds on refused or returned shipments may also be subject to the applicable restocking fee under the Refund & Return Policy.
Frisco Labs and its carriers are charged for both the original outbound shipment and any return shipment when a package is refused, undeliverable, or returned because of customer error. For that reason, refused or returned shipments caused by incorrect addresses, typos, non-acceptance, failed pickup, or other customer-caused delivery issues will not qualify for a full refund.
9. International Shipping
International delivery availability varies by destination. International shipments may be subject to customs inspections, import processing, taxes, duties, local restrictions, warehouse handling, delays, export review, and destination-country compliance requirements.
Once an international package has been accepted by the carrier, Frisco Labs is not responsible for customs delays, destination-country restrictions, import refusal, warehouse holds, delivery reroutes, access point requests, or other carrier or customs actions outside the direct control of Frisco Labs.
All international sales are final, except where required by applicable law. International orders are not eligible for cancellation, refund, exchange, replacement, or return once payment has been processed and the order has been accepted.
Customers are responsible for understanding local import rules, destination-country regulations, and any duties, taxes, or fees charged by the carrier, customs authority, or destination country.
10. International Delivery Events and Customs Handling
If an international shipment is delayed, rerouted, held, warehouse scanned, access-point redirected, customs reviewed, or otherwise modified after shipment due to customer request, carrier handling, customs processing, destination-country procedures, or import review, the order will still be treated as a valid shipped order under this policy.
Carrier or customs records reflecting recipient-side shipment activity, including hold requests, delivery changes, pickup requests, alternate location requests, delivery-instruction events, or similar shipment-management actions, may be treated by Frisco Labs as evidence of customer awareness of the shipment.
11. Lost, Delayed, or Held Shipments
Frisco Labs is not responsible for shipment delays caused by the carrier, weather, customs, destination-country processing, staffing issues, warehouse handling, strikes, route changes, or other events outside the direct control of Frisco Labs.
If a shipment is marked delayed, held, or under review, the carrier and any applicable customs authority are generally the best sources for current updates.
12. Delivered Shipments and Proof of Delivery
If a package is marked delivered by the carrier, Frisco Labs may treat the order as delivered unless the carrier confirms otherwise.
Proof of delivery may include carrier delivery scans, signature confirmation, delivery photographs, GPS records, tracking history, carrier trace results, delivery instructions, warehouse release records, or other carrier-provided evidence.
13. Shipping Disputes and Chargebacks
Customers agree to contact Frisco Labs and provide a reasonable opportunity to review any shipping, delivery, or order issue before filing a chargeback or payment dispute.
If a customer files a chargeback after shipment, after carrier delivery-management activity, after delivery, or while retaining the merchandise, Frisco Labs reserves the right to submit order records, payment verification, carrier records, commercial invoices, tracking scans, signature records, delivery-change events, access-point requests, customs events, and customer communications to the payment processor or issuing bank.
Filing a chargeback while retaining the merchandise, or after interacting with the carrier regarding the shipment, may be treated as abuse of the chargeback process where permitted.
14. Need Help?
If you need help with shipping, tracking, delivery questions, or return-routing questions, contact us and include your order number for faster support.
Email: info@friscolabs.com