Frisco Labs Customer Policy
Shipping Policy
This policy explains order processing, carrier acceptance, tracking, delivery requirements, shipping delays, returned packages and shipping claims.
Last updated: September 16, 2026
1. Order Processing
Most orders are processed within 24–48 business hours. Processing time is separate from carrier transit time.
The standard same-day cutoff is 12:00 noon Pacific Time on eligible business days. Same-day shipment is not guaranteed.
Orders requiring payment review, address verification, identity verification, inventory confirmation, or additional information may remain on hold until the review is complete.
2. Shipping Carriers & Services
Frisco Labs uses approved tracked carriers based on destination, product eligibility, service availability, operational requirements and order type.
Available carriers may include UPS, USPS, or another approved carrier. Available service levels and rates may vary by order.
Carrier delivery estimates are estimates only and do not include Frisco Labs processing time unless expressly stated otherwise.
3. Tracking & Carrier Acceptance
Tracking information is provided after a shipping label is created.
“Label Created” does not mean the carrier has physically accepted the package.
Carrier acceptance begins when tracking or carrier records show physical acceptance, pickup, possession, origin, or movement.
Once carrier acceptance occurs, the sale is final while the package is in transit.
4. Shipping Address & Delivery Changes
Customers are responsible for providing a complete, accurate and deliverable shipping address before submitting an order.
Address corrections, reroutes, holds, pickup requests or other delivery changes cannot be guaranteed after fulfillment begins.
Customer-requested delivery changes may cause delays or additional carrier charges and may affect responsibility for an unsuccessful delivery.
5. Adult Signature & Delivery Requirements
Frisco Labs shipments may require adult-signature or age-verification delivery. When required, an eligible adult must be available to accept the shipment.
Customers are responsible for monitoring tracking, delivery attempts, carrier holds and pickup deadlines.
6. Carrier Delays, Holds & Reviews
Once the carrier accepts a package, transportation and carrier-network activity are outside the direct control of Frisco Labs.
Packages may experience delayed scans, routing changes, weather delays, operational delays, carrier holds, address reviews, security reviews, compliance reviews or investigations.
These events do not reopen the order for cancellation and do not automatically qualify the order for an immediate refund.
7. Lost, Damaged or Delivery Claims
A delayed shipment is not automatically considered lost.
Frisco Labs may require completion of a carrier trace, investigation or claim before determining the appropriate shipping-related resolution.
A carrier “Delivered” status will be treated as evidence of delivery unless a carrier investigation or other reliable documentation establishes otherwise.
If an order arrives damaged or appears to have a shipping issue, contact Frisco Labs promptly and keep the product, shipping box and packaging while the matter is reviewed.
8. Refused, Unclaimed & Returned Packages
Refusing delivery is not an authorized return and does not cancel the sale.
Missed delivery attempts, failure to provide a required signature, failure to collect a carrier-held package, incorrect or incomplete addresses, expired holds, or customer-requested delivery changes may cause a package to be returned.
A “Return to Sender” status does not automatically create a refund. The shipment must first be physically received and reviewed by Frisco Labs.
If a refund or reshipment is approved, original outbound shipping, return transportation, signature charges, address-correction charges, restocking fees and other applicable carrier costs may be deducted or required before reshipment where permitted.
9. Shipping Protection
Shipping Protection may be offered for eligible orders. Coverage, exclusions, reporting requirements and available remedies are governed by the separate Shipping Protection Policy.
Shipping Protection does not guarantee an immediate refund or replacement and does not replace any required carrier investigation.
10. International Shipping
International shipping availability depends on destination, product, carrier service, payment approval and order review.
The purchaser and recipient are responsible for destination-country import requirements, duties, taxes, documentation and carrier fees.
International orders are generally final after payment and acceptance and are not ordinarily eligible for cancellation, return, refund, replacement or exchange unless Frisco Labs approves an exception in writing or applicable law requires otherwise.
11. Returns After Delivery
Once a shipment is accepted by the carrier, the sale is final while in transit. After successful delivery, eligible merchandise may still be returned under the Frisco Labs Refund & Return Policy.
Eligible returns must follow the written return process, including the 7-day request window, Return Authorization requirements, customer-paid return shipping and inspection before approval.
12. Policy Updates
Frisco Labs may update this Shipping Policy when carriers, shipping services, business practices or applicable requirements change. Updated terms will be posted on this page with a revised “Last updated” date.
