Shipping policy

Processing

Usually 24–48 business hours

Daily Cutoff

12:00 noon Pacific Time

Tracking

Provided for shipped orders

Adult Signature

May be required for delivery

Delivery Changes

Customer alterations void refund eligibility

Refused Packages

Not authorized returns and not refundable

Stops & Seizures

Final sale and not covered by protection

1. Order Processing

Most orders are processed within 24–48 business hours. Processing time is separate from carrier transit time and begins after payment, identity, age, address and any required compliance review are completed.

The standard same-day shipping cutoff is 12:00 noon Pacific Time on eligible business days. Same-day shipment is not guaranteed. Orders placed after the cutoff, on weekends or on holidays will generally begin processing on the next eligible business day.

Orders requiring payment review, address verification, identity or age verification, inventory confirmation, fraud review, legal review or additional customer information may remain on hold until the review is completed. Frisco Labs may cancel an unshipped order that cannot be approved or lawfully fulfilled.

2. Shipping Carriers and Services

Frisco Labs selects approved tracked carriers based on destination, product eligibility, service availability, operational requirements and order type. Available carriers may include UPS, USPS or another approved carrier.

Customers may select or pay for an available service level, but Frisco Labs does not guarantee a specific route, facility, delivery time or carrier performance. Frisco Labs may substitute a reasonably comparable service when operational, security or compliance conditions require it.

Carrier delivery dates and transit times are estimates unless a specific written carrier guarantee applies. Processing time, weekends, holidays, weather, peak-volume conditions, security reviews and other carrier exceptions may extend delivery.

Payment for expedited shipping purchases the selected shipping service; it does not make Frisco Labs responsible for a carrier delay. Any carrier-guarantee request is subject to the carrier’s rules, exclusions and final determination.

3. Tracking, Label Creation and Carrier Acceptance

Tracking information is provided after a shipping label is created. Customers are responsible for monitoring tracking, delivery attempts, signature requirements, carrier notices, holds and pickup deadlines.

A “Label Created” status does not mean the carrier has physically accepted the package. Carrier acceptance occurs when tracking or other carrier records show physical pickup, possession, an acceptance scan, an origin scan or movement within the carrier network.

Once carrier acceptance occurs, the sale is final while the package is in transit. The order cannot be canceled, recalled, changed or refunded as an unshipped order.

4. Shipping Address and Original Order Information

Customers are responsible for providing a complete, accurate and deliverable shipping address, recipient name, unit or suite number, email address and other required order information before submitting an order.

Frisco Labs is not responsible for delays, fees, failed delivery, misdelivery, loss, return to sender or other problems caused by incorrect, incomplete, outdated or undeliverable information supplied by the customer.

A correction or change request sent to Frisco Labs is not approved unless Frisco Labs confirms the change in writing. Frisco Labs does not guarantee that an order can be edited, stopped or intercepted after it is submitted.

5. Customer Delivery Changes and Alterations

Customer alterations include, without limitation:

• Changing, correcting or replacing the shipping address
• Changing the recipient, business name, unit, suite or apartment
• Requesting a carrier reroute, intercept or redirect
• Redirecting the package to an access point, carrier store, locker or pickup location
• Requesting a vacation hold, delivery hold, future delivery date or delivery reschedule
• Changing delivery instructions, release preferences, signature arrangements or authorized recipient
• Changing carrier service, delivery method or any other material part of the original order or shipment

Frisco Labs does not guarantee that a requested alteration can be completed, reversed or intercepted. Once the carrier accepts the package, Frisco Labs is not responsible for the results of a customer-initiated carrier change.

Shipping Protection does not cover loss, theft, damage, delay, misdelivery or return caused by a customer or recipient altering the original delivery. Any carrier adjustment, address-correction charge, reroute fee, storage charge, return charge or new outbound shipping cost caused by the alteration is the customer’s responsibility and is nonrefundable.

6. Adult Signature and Delivery Requirements

Frisco Labs shipments may require adult-signature or age-verification delivery. When required, an eligible adult must be available and able to satisfy the carrier’s identification requirements.

The customer is responsible for monitoring delivery attempts and making lawful arrangements to receive or collect the package before the carrier’s deadline. Work schedules, travel, absence, unavailable recipients, failure to present identification and missed delivery attempts do not cancel the sale.

A customer or recipient who requests a signature change, release, alternate recipient, pickup, hold, redirect or other carrier accommodation accepts the risks and exclusions stated in Section 5.

7. Carrier Delays, Holds, Reviews and Investigations

Once a carrier accepts a package, transportation and carrier-network activity are outside the direct control of Frisco Labs.

Packages may experience delayed scans, routing changes, weather interruptions, mechanical problems, operational delays, address reviews, carrier holds, security reviews, compliance reviews, law-enforcement contact or investigations.

These events do not reopen the order for cancellation, do not make an in-transit order returnable and do not automatically qualify the customer for a refund, replacement, exchange, store credit or complimentary reshipment.

A delayed shipment is not automatically considered lost. Frisco Labs may wait for the carrier’s investigation, trace or written final determination before deciding whether an eligible shipping remedy is available.

8. Carrier-Security Stops, Government Detention and Seizure

The customer is solely responsible for confirming that each ordered product may lawfully be purchased, possessed, received, transported and used at the shipping destination and anywhere the package may travel. Laws, interpretations and enforcement practices can change without notice.

Checkout availability, acceptance of an order, a prior successful delivery or a location’s previous legal status is not a representation or guarantee that a future shipment will be permitted, delivered or released.

To the fullest extent permitted by law, once Frisco Labs duly tenders a shipment to the carrier, the sale remains final if the shipment is stopped, held, detained, rejected, confiscated, destroyed or seized by a carrier-security department, law-enforcement agency, government authority, customs office, agricultural authority or other regulatory body.

Frisco Labs does not control these third parties and cannot guarantee, direct or reverse their decisions. Frisco Labs will not issue a refund, replacement, exchange, store credit, reshipment or reimbursement for a stopped, detained, confiscated or seized shipment.

The customer assumes all resulting risk, expense and loss, including the product price, original shipping, return shipping, Shipping Protection fees, carrier adjustments, storage, disposal, fines, penalties, legal expenses and other associated charges.

If a detained package is later returned intact and shipment remains lawful, Frisco Labs may, in its sole discretion, allow reshipment after the customer pays every return charge and the full cost of a new shipment. Reshipment is not guaranteed.

9. Lost, Damaged, Missing and Delivery Claims

Contact Frisco Labs promptly if a package appears lost, arrives physically damaged, is missing merchandise or has another apparent shipping problem. Keep the merchandise, shipping carton, shipping label and all packaging while the matter is reviewed.

Frisco Labs may require photographs, weight information, delivery records, a signed statement, police report, carrier documentation, return of the merchandise or other reasonable evidence. Failure to preserve the shipment or provide requested information may prevent or delay resolution.

A carrier “Delivered” scan is treated as evidence of delivery unless a carrier investigation or other reliable documentation establishes otherwise. Frisco Labs may require completion of a carrier trace, investigation or claim before determining whether an eligible remedy is available.

A claim is not approved merely because it was submitted. Any remedy is subject to the facts, carrier records, purchased Shipping Protection, applicable exclusions and the separate Shipping Protection Policy.

10. Refused, Unclaimed and Customer-Caused Returned Packages

Refusing delivery, failing to provide a required adult signature, missing delivery attempts, failing to collect a carrier-held package, allowing a hold to expire, providing an incorrect or incomplete address, changing delivery details, requesting a reroute or otherwise causing a package to be returned to sender is not an authorized return and does not cancel the sale.

Original outbound shipping, return transportation, adult-signature charges, address-correction charges, carrier adjustments, handling costs and other expenses caused by the return are nonrefundable.

If the package is received intact and remains lawful and eligible for shipment, Frisco Labs may, in its sole discretion, permit reshipment. The customer must first confirm an approved address and pay all return charges plus the full cost of a new outbound shipment. Reshipment is not guaranteed.

11. Shipping Protection

Shipping Protection may be offered for eligible orders and, when purchased and applicable, is limited to eligible carrier loss, theft or physical damage under the written Shipping Protection Policy.

Shipping Protection does not cover delays, active carrier movement, refused delivery, missed signatures, incorrect addresses, unclaimed packages, customer or recipient delivery changes, address corrections, holds, redirects, reroutes, access-point requests, security or compliance reviews, detention, customs or agricultural action, import refusal, confiscation, seizure, government destruction, changes in law or changes in enforcement.

Purchasing Shipping Protection does not guarantee an immediate refund or replacement and does not eliminate documentation, reporting or carrier-investigation requirements.

12. International Shipping

International shipping availability depends on destination, product, carrier service, payment approval and order review.

The purchaser and recipient are responsible for determining destination-country legality and satisfying all import requirements, permits, licenses, taxes, duties, brokerage charges, storage fees, documentation requirements and carrier fees.

International orders are generally final after payment and acceptance and are not ordinarily eligible for cancellation, return, refund, replacement or exchange unless Frisco Labs approves an exception in writing or applicable law requires otherwise.

Customs inspections, agricultural inspections, import refusals, government detention, confiscation and seizure are governed by Section 8 and are not covered by Shipping Protection.

13. Returns After Completed Delivery

Once a shipment is accepted by the carrier, the sale is final while the shipment is in transit. After completed delivery, eligible merchandise may be considered for an authorized return under the separate Refund & Return Policy.

Eligible return requests must comply with the seven-calendar-day request window, written Return Authorization requirement, product-condition rules, customer-paid return shipping and inspection process.

Refused, unclaimed, undeliverable, customer-altered and returned-to-sender shipments are not completed deliveries and do not qualify as authorized returns.

14. Policy Updates and Applicable Rights

Frisco Labs may update this policy when carriers, shipping services, business practices, technology or applicable requirements change. The current version will be posted on this page with a revised “Last updated” date.

This policy applies to the fullest extent permitted by law. Nothing in it limits a consumer right, warranty or remedy that cannot legally be waived. If a provision is determined to be unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect.