• Help prevent unauthorized card use and identity-related fraud.
• Reduce delivery problems caused by address errors, missing unit numbers, or mismatched details.
• Lower the risk of chargeback disputes, failed orders, and preventable account issues.
• Support more consistent compliance and safer order handling for lawful hemp commerce.

• Billing verification: your billing name, address, and ZIP code should match what your bank has on file.
• Address review: incomplete, unusual, or inconsistent shipping details may trigger extra review.
• Order pattern review: repeated declines, unusual order volume, or inconsistent checkout behavior may lead to additional checks.
• Eligibility checks: certain destinations or orders may be restricted based on compliance, age, or shipping rules.

These checks are intended to protect customers and improve the odds that orders are accurate, lawful, and deliverable.

If your bank shows a charge but you did not receive a Frisco Labs order confirmation with an order number, the transaction is often a temporary authorization hold.

These holds usually release automatically based on your bank’s timeline. A successful checkout is normally confirmed by an email from Frisco Labs that includes your order number.

For more help, visit Payment & Checkout Help.

• Use billing details exactly as your bank has them on file.
• Double-check shipping address formatting, apartment or suite information, and ZIP code.
• Use an email address you can access, since order updates and verification follow-ups may be sent there.
• Make sure you meet the applicable age requirement before ordering.
• If checkout is restricted, send a screenshot of your cart to support so the team can review next steps.