Shipping & Tracking FAQ Page

Frisco Labs

Shipping & Tracking FAQ

Quick answers to the most common shipping questions: processing time, tracking updates, delivery issues, and what to do if something looks off. For fastest help, use live chat (bottom right) or email info@FriscoLabs.com.

Processing

How long it takes before your package is handed off to the carrier.

How long does processing take?
Most orders process within 1–3 business days (Monday–Friday), excluding holidays. During peak demand, processing may take slightly longer.
Do you ship on weekends or holidays?
Order processing happens on business days. Carriers may move packages on weekends depending on service level, but pickup and scans can vary.
Where do orders ship from?
Orders ship from California.

Tracking

What tracking statuses mean and when updates appear.

Will I receive a tracking number?
Yes. Tracking is sent to the email used at checkout once the order ships.
Why does my tracking say “Label Created” or “Pre-Shipment”?
This means a shipping label was generated, but the carrier hasn’t scanned the package yet. Carrier scans can take 24–72 hours after label creation (especially during high-volume periods).
Tracking hasn’t updated in a few days — is that normal?
Sometimes packages move between carrier facilities without frequent scans. If tracking hasn’t updated for 4+ business days, contact us and we’ll help guide next steps.
What does “In Transit” mean?
“In Transit” generally means the carrier has the package and it’s moving through their network. Estimated delivery dates are not guaranteed and can change due to weather, volume, or routing.

Delivery Issues

What to do if something looks wrong at delivery.

Tracking says “Delivered” but I didn’t receive it — what should I do?
Please check:
  • Front door / side door / back door
  • Mailbox, parcel locker, leasing office, or mailroom
  • Neighbors (sometimes carriers misdeliver nearby)
Then contact the carrier to request a delivery trace. If you purchased shipping protection, we can help once carrier confirmation is available.
My package looks delayed — how long should I wait?
Short delays can happen due to carrier volume, weather, or routing. If your package appears stalled for 4+ business days, reach out with your order number and we’ll help.
My package was returned to sender — what happens next?
If a package is returned by the carrier, we’ll review the return reason and contact you with the next steps. Return shipping costs or reship fees may apply depending on the carrier’s reason for return.

Address Changes

Prevent errors before shipping.

Can I change my shipping address after ordering?
If your order has not shipped yet, contact us as soon as possible. Once a package is in carrier possession, address changes may be limited or not possible.
What if I entered the wrong address?
Contact support immediately. If the order has not shipped, we may be able to update it. If it has shipped, the carrier may return it or deliver as addressed.

Shipping Protection

Coverage, requirements, and claim basics.

Do you recommend shipping protection?
Yes — shipping protection is strongly recommended, especially for higher-value orders. If shipping protection is not selected, replacement/refund options may be limited for carrier-related outcomes.
Can shipping protection be added after the order ships?
No. Shipping protection must be selected at checkout and cannot be added after shipment.
How do claims work?
If an issue occurs, the carrier’s tracking history and confirmation steps may be required. If you have shipping protection, contact us with your order number and we’ll guide you through what’s needed.

Need Help Fast?

Use live chat (bottom right) or email us. For the fastest support, include:

  • Order number
  • Email used at checkout
  • ZIP code
  • Tracking number (if available)
Note: This page provides general guidance for common shipping situations. For full details, see our Shipping Policy.