Contact Us

Frisco Labs Customer Support

Contact Frisco Labs

Need help with an order, payment, shipment, product question or wholesale request? Contact Frisco Labs through email or the live-chat icon on our website.

Include your order number and a short description of what you need so our team can review your request efficiently.

Email Customer Support Visit Support Center Help Center & FAQ

Primary Support

Email Support

Email is the best option for order questions, documents, photographs and requests that require detailed review.

info@FriscoLabs.com

Website Support

Live Chat

Use the live-chat icon on the Frisco Labs website for general questions. If your question concerns an order, include the order number in your first message.

Customer-Support Hours

Monday through Friday 11:00 AM–6:00 PM Pacific Time

Weekends and Holidays Responses may be handled the following business day.

Frisco Labs is an online-only business. Customer support is provided through email and website live chat. We do not provide telephone or in-person customer service.

What Do You Need Help With?

Choose the page that best matches your question for the fastest information.

Order Assistance Questions about an existing order or order status. Payment & Checkout Help Payment declines, authorization holds and billing-address issues. Restricted Checkout Help when standard online checkout is unavailable. Shipping or Package Issue Delays, missing packages, damage and delivery questions. Returns & RMA Return-request and packaging instructions. Signature Delivery Information about receiving signature-required packages. Shipping Protection Review coverage and package-claim requirements. Shipping Policy Processing, carrier service and delivery information. Refund Policy Review current return and refund requirements.

Contacting Us About an Order

Include the following information in your first message so our team can locate and review the order:

Required Details

Frisco Labs order number
Full name used at checkout
Email used for the order
Shipping ZIP code
A short description of the issue

When Photographs Are Relevant

Shipping box and packaging
Visible shipping label
Damaged or incorrect item
Product label or SKU
All affected products together

Protect your information: Never send your full credit-card number, online-banking password, Social Security number or account password through email or live chat.

Business and Bulk Orders

Wholesale THCA Support

Retailers, smoke shops, distributors and bulk buyers can browse current inventory, apply for wholesale access or email the Frisco Labs team with a specific product and quantity request.

Browse Wholesale THCA Apply for Wholesale Email Wholesale Support

Response Information

Messages are reviewed during normal business hours.
Response times can vary during weekends, holidays, sales and periods of high order volume.
Sending repeated messages about the same issue may slow down review.
Reply to the same email thread when providing additional information.
Include your order number in every order-related request.

Ready to Contact Frisco Labs?

Email our team or open the live-chat icon on the website.