Age Verification Policy (21+)
Frisco Labs Purchase Requirements
Customers must be 21 years of age or older to purchase from Frisco Labs. If a customer’s location requires a higher minimum age, that higher requirement applies. By submitting an order, the purchaser confirms that the information provided is accurate and that all applicable age requirements have been met.
Age Requirement for Frisco Labs Orders
The person placing the order must be at least 21 years old and legally permitted to purchase the products at the shipping destination. Account, billing, shipping and verification information must belong to or be authorized by the purchaser.
Customers must be 21 or older
Frisco Labs does not knowingly accept orders from anyone under 21 years of age.
Order details must be truthful
The purchaser must provide accurate contact, billing, shipping and identity information during checkout and order review.
Higher age rules still apply
If state or local law requires a higher purchasing age or additional verification, the stricter requirement controls.
Additional purchasing guidance is available in the Responsible Purchasing and Legal Notice.
When Order Verification May Be Requested
Frisco Labs may request age, identity, address or order verification before fulfillment. Verification helps confirm purchaser eligibility, review payment or address inconsistencies and reduce unauthorized transactions.
Verification may be requested for:
- High-value or unusually large orders
- Billing or shipping address mismatches
- Repeated payment declines or payment inconsistencies
- Orders sent to an alternate recipient or unfamiliar destination
- Account information that cannot be confirmed
- Orders selected for age, fraud or compliance review
What may be requested:
- A readable government-issued photo ID showing name and date of birth
- Proof of the billing or shipping address when necessary
- Limited order or payment confirmation
- Additional information needed to match the purchaser to the order
Frisco Labs contacts the purchaser
If verification is needed, our team will explain what information is required through the email used at checkout or another official Frisco Labs support channel.
Provide only the requested information
Documents must be readable and must match the purchaser or order details being reviewed. Do not send unrelated personal information.
The order remains under review
Fulfillment may be paused while the submitted information is reviewed. Sending documents does not guarantee that an order will be approved.
The purchaser receives an update
Frisco Labs will confirm whether the order can continue or whether additional information, cancellation or a refund is required.
Protect your personal information
Do not email identification documents unless Frisco Labs has specifically requested them for an order review. Never send your password, account login, complete payment-card number or card security code.
Verification information is handled according to the Frisco Labs Privacy Policy.
Order Holds, Refusals and Cancellations
Frisco Labs may hold, decline, cancel or refund an order when the purchaser’s age, identity, payment information, address or eligibility cannot be confirmed.
- An order may remain on hold while requested verification is pending.
- Incomplete, unreadable or mismatched documents may delay or prevent approval.
- Orders placed by customers under 21 years of age will be canceled.
- False, altered or misleading information may result in refusal or cancellation.
- An order may be declined when billing, shipping or purchaser information cannot be verified.
- Submitting another order does not remove an existing verification requirement.
If an order is canceled or refunded, the time required for the funds to appear depends on the customer’s bank, card issuer or payment provider. Frisco Labs does not control external processing times.
Related Security and Purchasing Policies
Questions About an Age-Verification Request?
Include your Frisco Labs order number and the email address used at checkout. Do not send identification documents unless our team has requested them.
Frisco Labs is online-only. Customer support is available through email and website live chat Monday–Friday, 11:00 AM–6:00 PM Pacific Time. We do not provide telephone or in-person customer service.