Please send clear photos of the following:

• The outer box from all sides
• The shipping label
• All packing material inside the shipment
• The damaged items themselves

Keep all original packaging until the case is fully resolved. Carrier reviews often depend on photo evidence and retained packaging.

1. Check around the delivery location, including front door, back door, side gate, mailroom, neighbors, and leasing or office staff.
2. Confirm the shipping address on the order is correct.
3. Contact UPS to request a delivery trace or location review.
4. Email Frisco Labs your order number, tracking number, and any trace details you receive.

If Shipping Protection was selected at checkout, mention that in your message so we can guide you to the right resolution steps faster.

Some tracking updates are delayed. A status such as Label Created usually means the label has been generated, while visible movement often begins after UPS performs the first origin scan.

If tracking has not moved for an extended period, contact us with your order number and tracking number so we can review the issue and determine the best next step with the carrier.

Email: info@FriscoLabs.com

• Report problems as soon as possible. Fast reporting helps preserve documentation and carrier review options.
• UPS states that lost or damaged package claims should be filed within 60 days of the scheduled delivery date.
• Carrier investigations and recovery attempts can vary depending on the issue, scan history, and documentation provided.
• Once the carrier confirms a final status, Frisco Labs follows the applicable resolution path based on the order details and any selected protection option.

The fastest cases usually include clear photos, trace details, and complete order information right away.