Safe Checkout Tips
Frisco Labs
Safe Checkout Tips
Most checkout problems come from small mistakes such as billing mismatches, missing unit numbers, or incorrect ZIP codes. These tips help reduce declines, avoid unnecessary authorization holds, and lower the chances of shipping delays later.
Billing Tips to Help Avoid Declines
- Use the exact billing name and billing address your bank has on file.
- Make sure your billing ZIP code matches your bank records.
- Avoid repeated rapid checkout attempts, since that can trigger extra bank security review.
Address Tips to Help Avoid Carrier Corrections
- Include apartment, suite, unit, building, or gate details when they apply.
- Double-check city spelling and ZIP code accuracy before placing the order.
- Use a secure delivery address if theft or missed deliveries are common in your area.
Pending Holds Explained
If you see a pending charge but do not receive an order confirmation email with an order number, it is often a temporary authorization hold from your bank rather than a completed order.
A successful checkout is typically confirmed by a Frisco Labs email that includes your order number and order details.
Need more help? Visit Payment & Checkout Help.
Restricted Checkout
If checkout is restricted, send support a screenshot of your cart with the items and quantities visible so the team can review the issue and point you in the right direction.